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Employee Assistance Programs

We provide employee assistance program (EAP) services to the employees of the Charles County Government and Sheriff’s Department, and to the employees and volunteers of the Waldorf Volunteer Fire Department. If you work for one of these employers/agencies, you can call us at any time to schedule an appointment or consult on the phone. EAP services are designed to help employees with work-related problems and with family or individual difficulties.


HOW DO I CONTACT THE EAP?

Our Director and General Manager, Dr. Chuck Ruby, handles all incoming EAP calls. You may contact him directly at [email protected] or at 301-646-6022. In cases when Dr. Ruby is not available, you can contact Dr. Phil Thorn at [email protected] or 301-751-5800. The offices of The Pinnacle Center are located at 603 Post Office Rd., Suite 210, Waldorf, MD 20602.  By request, an appointment can be scheduled at your work site or at another location that is more convenient for you.  If your concerns are less urgent, you can also email us at [email protected] 


WHAT IS THE EAP?

The EAP helps you and your family if you encounter problems which can affect your job performance.  Employee problems such as marital issues, job stress, grief, family concerns, emotional or sexual abuse, depression, or chemical dependency can take their toll and often lead to fatigue, poor health, and impaired job performance.  The EAP can assist you through individual intervention services, seminars, and workshops.


WHO CAN USE THE EAP?

All employees of the Charles County Government and Sheriff's Department, and all employees/volunteers of the Waldorf Volunteer Fire Department may receive services.  Immediate family members living within the employee's household may also take advantage of EAP services.


WHAT DOES IT COST?

Your initial EAP assessment is free.  This assessment is usually completed in one session.  If additional services are needed, an appropriate referral will be made.  The costs of additional services can be submitted to your health insurance provider for coverage as outlined in your health insurance policy.  Your EAP representative will provide guidance and advice to help you arrange for the most cost effective services available.


IS THE EAP CONFIDENTIAL?

All records of your contact with the EAP and its representatives will be confidential.  Information about your EAP visits with us can only be released with written permission from you, the employee.  There is an exception to maintaining confidentiality.  If individuals pose a clear and immediate danger to themselves or others, they will be advised that confidentiality cannot be maintained and appropriate steps will be taken to ensure that no harm is done.